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Articles Tagged with client

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Th-Intrepid-Adventure-200x300Who really wants to spend their time in a lawyer or doctor office? Most people would prefer to be almost anywhere else. I understand. Other than routine physical exams, we see a lawyer or doctor only when we have a potential problem. For some of us, it has to be a pretty bad problem.

Most of us have seen a doctor at some point in our lives. So, we are familiar with the basics of medical appointments. When it comes to lawyers, it’s a very different story. Maybe you’ve never needed a lawyer. Many people live their entire lives without needing a lawyer. That’s a good thing.

Suddenly, you are hurt in an accident and not sure what to do. You may have many questions and many concerns. How do I handle my medical bills? Who can I call for help? Will I heal? Unfortunately, a lot of billboard and television advertising lawyers feed on uncertainty and fear. They offer a smile with promises that they can make the process easy.

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Blackwell Law Firm - Personal Injury Lawyers In HuntsvilleAnother Huntsville personal injury law firm recently published its list of “expectations” for new client consultations. Their list is a good technical list. Potential clients need to know that good personal injury attorneys typically offer free and confidential consultations. And, potential clients need to know what to expect at these meetings. So, I’ll start by repeating the other firm’s list, but, in my own words. Then, I’ll tell you what I really consider the main purpose of our new client interviews. Here is my interpretation of what you can expect at a new client consultation:

  • Who Are You? The other law firm lists this as the “collection of demographic / biographical” information. That’s true. But, it’s broader than that. If you are a potential new client, I want to get to know you better. You are more than simply your age and address. Your lawyer needs to know you better in order to advocate for you. I prefer to call this the “get to know you” part of the interview. At the end of this post, you will learn why it is important for me to know more about you.
  • What Happened? The other firm lists this as “recounting the incident.” The essence is to find out what happened to you. Yes, I want you to “recount” the facts of the accident. But, I also want to know your thoughts and perceptions of the events. For example, I’ve personally experienced a wreck. The strongest memory for me is the smell of the airbag right after it exploded. Years later, I can still describe it in detail.
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