The first time this happened, I was shocked. Although I have now heard the same story many times, I am still a little shocked (and a lot disgusted) each time. What is the story? It goes something like this —
The office phone rings. The caller wants to discuss his car accident and see if we can help. However, he already has a lawyer. It’s a billboard law firm! He’s really unhappy with that law firm. When I hear that someone is unhappy with a local lawyer who works hard for his or her clients, I counsel the caller to sit down and talk with the lawyer. Often, it’s just an issue of communication. But, this is different. Sitting down with the billboard lawyer may be difficult or impossible. Why?
Many times, the caller has never even spoken with his lawyer. This is the part that shocks me! (Think on that for just a minute. The person has a lawyer he has never even met.). After his car accident, investigators simply came to his hospital room or home. In some cases, the “investigators” were simply “case runners” who showed up without invitation. In other cases, the process started when the person called the number from a billboard or television commercial. Regardless, the “investigators” promise a lawyer will take care of him, present papers, and get his signature. Yet, when he calls the lawyer’s office some weeks or months later asking about his case, he gets no answers. Maybe he talks with a legal assistant. Maybe. Usually, he only speaks with a receptionist who knows nothing about his specific case. I doubt the settlement mill lawyer (or even the paralegal) will call him back until the case is settled. What’s clear is that: